PDF pages don't appear in web browser window

PDF pages don't appear in web browser window (Acrobat 7.0 and 3D, Adobe Reader 7.0-8.0, and Acrobat 8)

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Adobe Acrobat or Adobe Reader may be unable to display a PDF file inside a compatible web browser window if Acrobat or Reader can't read the PDF file, if the web browser isn't configured correctly with the Adobe PDF Browser plug-in, or if the web server on which the PDF file is stored can't serve the PDF file. This problem may manifest in a number of ways, including (but not limited to) the following behaviors:

-- A blank page in the web browser

-- A broken object link (for example, a red square, a blue triangle, or a blue circle)

-- A red X icon

Work through the tasks in this document to troubleshoot and resolve the issue.

1. Install the latest version of Acrobat or Reader.

The latest version of Acrobat or Adobe Reader may be more compatible with the operating system and drivers. Before you install an update or upgrade, make sure that the system meets the requirements.

For updates, check the Adobe website at www.adobe.com/support/downloads . You can purchase upgrades from Adobe Authorized Resellers and from Adobe directly by visiting the Adobe website at http://store.adobe.com/store , or by calling Customer Services at 800-272-3623.

2. Remove all previous versions of Acrobat, and then reinstall.

Adobe doesn't support multiple versions of Acrobat on the same computer. Because Acrobat and Reader work with many products, multiple versions simultaneously installed can lead to software conflicts and errors.

   1. Choose Start > Control Panel (Windows XP) or Start > Settings > Control Panel (Windows 2000).

   2. Double-click Add Or Remove Programs.

   3. Select Adobe Acrobat [version] and click Remove.

   4. When prompted, confirm that you want to remove Acrobat.

   5. Repeat the above procedure for all installed versions of Acrobat.

   6. Restart the computer, and then reinstall Acrobat.

3. Repair the HKCR\AcroExch.Document registry key.

It is possible that this key is damaged, is pointing to an obsolete version of Acrobat or Reader, or is pointing to a third-party PDF viewer.

Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see the Windows documentation or contact Microsoft.

   1. Choose Start > Run, type regedit in the Open text field of the Run dialog box, and then click OK.

   2. Back up your current Registry file:

   1. In the Registry Editor dialog box, choose File > Export.

   2. Type a name for the file and choose the location.

   3. For Export Range, choose All.

   4. Click Save.

   3. Navigate to HKEY_CLASSES_ROOT\AcroExch.Document.

   4. Right-click AcroExch.Document and select Delete; make sure you have the correct key, and click Yes on any prompts.

   5. Right-click AcroExch.Document.7 and select Delete; make sure you have the correct key, and click Yes on any prompts.

   6. Repair your Acrobat or Reader installation using solution 8 below.

The demonstration below will show you these steps.